PRIVACY POLICY - UPPOSH

Contact

After reviewing this policy, if you have additional questions, want more information about our privacy practices, or would like to make a complaint, please contact us by e-mail at support@upposh.co.

Collecting Personal Information

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information about an identifiable individual (including the information below) as “Personal Information”. See the list below for more details about what Personal Information we collect and why.

Device Information

Purpose of collection: To load the Site accurately for you, and to perform analytics on Site usage to optimize our Site.
Source of collection: Collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels.
Disclosure for a business purpose: Shared with our processor, Google Analytics, and other third-party marketing tools.
Personal Information collected: Version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site.

    Order Information

    Purpose of collection: To provide products or services to you, fulfill our contract, process your payment information, arrange for shipping, provide invoices and/or order confirmations, communicate with you, screen orders for potential risk or fraud, and provide you with information or advertising relating to our products or services in line with your preferences.
    Source of collection: Collected from you.
    Disclosure for a business purpose: Shared with our processor, shipping and fulfillment companies, and third-party CRM and marketing tools.
    Personal Information collected: Name, billing address, shipping address, payment information (including credit and debit card numbers), email address, and phone number.

      Customer Support Information

      Purpose of collection: To provide a seamless customer support experience, provide tracking information, and assist in delivering your order.
      Source of collection: Collected from you.
      Disclosure for a business purpose: Shared with our third-party CRM software to provide better and seamless customer support.

        Sharing Personal Information

        We share your Personal Information with service providers to help us provide our services and fulfill our contracts with you, as described above. For example:

        We use a processor to power our online store.
        We may share your Personal Information to comply with applicable laws and regulations, respond to a subpoena, search warrant, or other lawful request for information we receive, or to otherwise protect our rights.

          Behavioural Advertising

          As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For example:

          We use Google Analytics to help us understand how our customers use the Site. You can read more about how Google uses your Personal Information here: Google Privacy Policy. You can also opt-out of Google Analytics here: Google Analytics Opt-Out.
          We share information about your use of the Site, your purchases, and your interaction with our ads on other websites with our advertising partners. Some of this information is collected and shared directly with advertising partners using cookies or similar technologies, depending on your location.

            Opting Out of Targeted Advertising

            Facebook: Facebook Ad Settings
            Google: Google Ad Settings
            Digital Advertising Alliance: Opt-Out Portal

              Using Personal Information

              We use your Personal Information to provide our services to you, which includes offering products for sale, processing payments, shipping and fulfilling your order, and keeping you updated on new products, services, and offers.

              Retention

              When you place an order through the Site, we will retain your Personal Information for our records unless and until you ask us to erase this information. For more information on your right to erasure, please see the ‘Your Rights’ section below.

              Automatic Decision-Making

              If you are a resident of the EEA, you have the right to object to processing based solely on automated decision-making (which includes profiling) when that decision-making has a legal effect on you or otherwise significantly affects you.

              We [DO/DO NOT] engage in fully automated decision-making that has a legal or otherwise significant effect using customer data.
              Our processor uses limited automated decision-making to prevent fraud that does not have a legal or otherwise significant effect on you.

                Services with Automated Decision-Making:

                Temporary blacklist of IP addresses associated with repeated failed transactions (persists for a small number of hours).
                Temporary blacklist of credit cards associated with blacklisted IP addresses (persists for a small number of days).

                  Cookies

                  A cookie is a small amount of information downloaded to your computer or device when you visit our Site. We use several different cookies, including